Information Technology Application Support

Job Title: IT Application Support Analyst, KAF Digital Bank

IT Applications Support Analyst is responsible for incident & change handling, troubleshooting issues, resolving user inquiries, and ensuring a smooth operation of business applications. This role requires strong technical expertise, excellent communication skills, and a customer-focused approach.

Responsibilities

• Provide technical support for end users, resolving application‑related issues and inquiries in a timely and efficient manner.
• Troubleshoot and diagnose software and system problems, identifying root causes and implementing appropriate solutions.
• Collaborate with internal teams and external vendors to resolve complex technical issues and escape unresolved issues as needed.
• Perform application code deployment, installations, upgrades, and patches, ensuring proper configuration and compatibility with existing systems.
• Monitor applica...