Informatics Advisor at PBS Systems

Elevate customer interactions as an Informatics Advisor with PBS Systems in Calgary, AB. Provide exceptional support by troubleshooting issues and enhancing payment systems for dealership clients.
As a key member of the Informatics team, you'll collaborate closely with the PBS Install Services Team. Your primary role will involve delivering expert knowledge to assist clients contacting the call center while resolving inquiries effectively or escalating as required.
Key Responsibilities:
• Support and troubleshoot customer issues via phone and email
• Write tickets and investigate third-party data feed issues
• Fulfill data requests and update customers on setups
• Assist dealerships with payment processing machine setups
• Maintain documentation and update processes as they evolve
Requirements:
• Dealership experience is an asset
• Proficiency in Microsoft Office Suite
• Strong problem-solving and troubleshooting abilities
• Excellent communication a...