Vacancy Description
Productivity Inc
Customer Service - Industrial Supply
Productivity is a machine tool distributor headquartered in Plymouth, MN. In addition to metalworking equipment, we supply related tooling, as well as safety and industrial supply products.
As a Customer Service Specialist, you will provide product and technical information on our safety and industrial supply products to support our customers and outside sales team.
Responsibilities
- Act as an Industrial Supply resource to the customer - researching and sourcing products, recommending options, providing quotes, checking price and delivery, answering calls, and entering orders.
- Source alternate products if there are backorders.
- Collaborate with Industrial Supply Outside Sales and Sales Management to identify and grow opportunities.
- Retain customers by delivering and ensuring superior customer service.
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