Index Client Services Manager

Overview

Nasdaq calculates thousands of indexes that are utilized across numerous investment vehicles globally, including our flagship Nasdaq‑100, thematic exposures, quantitative strategies, ESG, and nascent markets. The Index Client Services team supports market participants around the world and is the first point of contact for our valued clients. The Index Client Services Manager is responsible for customer retention, adoption, and satisfaction across the Americas region.

Responsibilities

• Manage, coach and mentor a team of Index Client Services Analysts.
• Develop and implement customer success strategies, processes, and best practices to enhance customer experience.
• Collaborate with cross‑functional teams (including Sales, Operations, Product, etc.) to ensure seamless customer onboarding, ongoing support, and incident management.
• Monitor and analyze customer health metrics to identify areas for improvement and proactivel...