Income Officer (Llodio)

Salary: £28,598 to £31,022 | Working arrangements: Full time | Hours of work: 37 hours per week | Status of employment: Permanent.

At Berneslai Homes, we strive to be an ambitious, forward‑thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values – Customer first, Can do attitude, Curious – are at the heart of all we do.

Income Officer role

There is an exciting opportunity to join our team as an Income Officer.

Key duties and responsibilities

• Provide a responsive service to customers’ enquiries in relation to their rent account.
• Monitor rent accounts with an arrears balance daily and ensure prompt contact with the customer using a variety of methods, such as letters, outbound calls, text messages, emails and home visits.
• Provide non‑judgemental...