Incident Response Engineer - ITIL & ServiceNow

HCL Technologies Limited is seeking a Tools & Automation Engineer to enhance operational efficiency through developing and maintaining automation tools in Chile. This role will directly involve ITIL processes and asset management, ensuring that solutions meet organizational quality and cost standards. The ideal candidate will resolve critical incidents, support escalated issues, and manage tickets within service level agreements (SLA). They should also have a strong understanding of ServiceNow and analytical problem-solving skills. We offer industry-benchmarked compensation and comprehensive healthcare benefits, along with opportunities for career advancement.