Incident Manager

I am hiring for an Incident & Problem Management to support our project with a leading global MNC in Singapore. This role sits within the Infrastructure & Cybersecurity Resilience team and plays a key role in driving operational excellence, service reliability, and ITSM best practices across the organization.

The Role: As part of the Incident & Problem Management, you will be responsible for leading and continuously improving the Incident and Problem Management functions across the technology organization. You will oversee the full incident lifecycle, ensuring timely communication, stakeholder coordination, escalation management, and resolution of technology incidents, including major incidents that require war room or virtual command center activation. You will act as the primary escalation point for high-impact incidents, coordinate recovery efforts across multiple technology teams, and ensure accurate documentation within the ITSM platform. Beyond incident manag...