Incident Manager

Team – V1 Technology Operations

Working Pattern - Hybrid – 2 days per week in the Vitality Sandton Office. Full time, hours per week. 

We are happy to discuss flexible working!

Top 3 skills needed for this role:

Proven Major Incident Management

Strong IT Service Management Governance

Demonstrated Executive Stakeholder Engagement

What this role is all about:

We are looking for an experienced Major Incident Manager to lead the resolution of high-priority incidents across our global technology environment. In this role, you will coordinate technical teams, manage stakeholder communications and drive service restoration efforts, ensuring minimal disruption to business operations. Taking ownership of the end-to-end incident lifecycle, you will lead major incident response activities, facilitate effective escalation processes, provide clear updates to key stakeholders and support continuous...