Incident Management Specialist/Production Support

<div> <table border="0" cellpadding="0" cellspacing="0"> <tbody> <tr> <td valign="top"> <p> Incident Management</p> </td> <td valign="top"> <p><b>6-8 years of experience in Major Incident Management</b></p> <p><b>(B3)</b></p> </td> <td valign="top"> <p> <b>ITIL framework knowledge and operational experience in Incident Management & Major Incident Management.</b></p> <p> <b>Additional knowledge of Problem, Change or Release management will be an added advantage</b></p> <p> <b>Worked as Major Incident Coordinator with hands on experience in chairing MIM Calls</b></p> <p> <b>Managed cross tower incidents and complex problems</b></p> <p> <b>Good understanding of Service Desk Operations, Escalation...