Incident Management Specialist

Department: Global Customer Support

Location: Pakistan

Description

We are looking for an Incident Management Specialist role in Pakistan to handle customer interactions and incident resolution. If you are stress‑resistant, can multitask, and are customer‑focused, you can apply!

Key Responsibilities

• Customer Communication – Handling customer inquiries via phone and email, providing explanations, resolving complaints, and ensuring high‑quality service.
• Incident Resolution – Efficiently managing and resolving conflicts, including cases of harassment and criminal incidents.
• Request Processing – Handling user requests in the admin panel (reviews and appeals) and emails.
• Data Collection – Gathering information for incident analysis and reporting.
• Process Improvement – Suggesting ways to enhance incident resolution and reduce their occ...