Incident Management Specialist

SBM

Al-Zahra'a, Makkah Province, Saudi Arabia Full-time July 03, 2026

Vacancy Description

Location:

Saudi Arabia

Education:

Bachelor’s degree in Information Technology, Computer Science, MIS, Engineering, or related field.

Experience:

2–4 years of hands-on experience in Incident Management, IT Operations, NOC/SOC roles, or IT Service Management functions.

Monthly Salary Package:

9,00 - 12,000 SAR

Qualifications & Skills:

Strong understanding of IT Service Management (ITSM) frameworks, especially ITIL.

Experience in incident logging, classification, prioritization, investigation, and closure.

Ability to manage multiple incidents simultaneously and meet defined SLAs.

Strong analytical skills to identify trends, anomalies, recurring issues, and performance insights.

Proficiency with incident management tools and monitoring platforms.

Experience preparing and documenting incident reports, RCA re...

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Submit your application for Incident Management Specialist at SBM

Location Al-Zahra'a, Makkah Province

Country Saudi Arabia

Type Full-time

Category Business Operations Specialists

Posted July 03, 2026