Incident Management

Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions.

Responsibilities

• Monitoring Overseeing links, servers, and network devices.
• Incident Documentation Maintaining detailed records of all incidents.
• Reporting Generating status reports for internal IT and Operations teams.
• Incident Triage & Handling Managing incoming calls and coordinating the initial incident response.
• Internal Communication Liaising with IT teams to ensure effective collaboration.
• Vendor Management Reporting and escalating issues to third-party providers.
• Stakeholder Communication Providing timely updates to stakeholders throughout the incident lifecycle.

Requirements

• Bac...