Incedent Manager

Experience: +4 years Location: SPAIN - REMOTE Contract type: Permanent Languages: English About the Ro l We're looking for a highly experienced Incident Manager to join our PRE++ governance operating models .Key Responsibiliti es Lead Major Incident Management activities for PRE services, ensuring rapid service restoration and minimal disruptio n. Drive operational governance and stability through structured incident control processes across PRE environment s. Oversee daily PRE operational health checks, readiness assessments, and reporting to support programme delivery and BAU activitie s. Coordinate with infrastructure, application, testing, support, and development teams to diagnose and resolve incidents efficientl y. Establish and maintain SLA‐driven monitoring, alerting, dashboards, and operational reporting to proactively detect service degradatio n. Lead proactive Problem Management through RCA, trend analysis, post‐incident reviews, and preventive action trackin g. Govern PRE d...