Inbound Sales Team Leader — Coach & KPI Driver

WNS Global Services SA in Cape Town seeks a Sales Call Centre Team Leader / Assistant Manager to lead a team of inbound sales and service agents, coach performance, and drive client KPIs and SLAs in a fast-paced BPO environment.

You will optimize Omni-channel operations, manage relationships with international customers, and ensure consistent service delivery during afternoon/evening shifts (2 PM–11 PM), contributing to customer outcomes and operational excellence.