Inbound Fraud Detection Analyst

Team Overview

We are seeking an Inbound Fraud Detection Analyst to join our team at Didi. In this role, you will be the point of contact for our customers when alerts of potential fraud arise.

Role Responsibilities

• Receiving and managing incoming calls from clients to validate suspicious transactions.
• Verifying client identities through security questions and other authentication methods.
• Assessing the validity of transactions based on behavioral patterns and system alerts.
• Providing prompt and accurate solutions to address fraud issues and ensure account security.
• Clearly communicating with clients to confirm or rule out fraudulent activity.
• Documenting interactions and actions taken in the system to maintain detailed records.
• Collaborating with other internal teams to resolve complex cases and improve fraud detection processes.
• Analyzing fraud trends to identify potential imp...