Inbound Division Lead

Takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Division Lead to join our team in Cape Town.

We are a young, dynamic, hyper‑growth company looking for smart, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t get bored, as long as you are prepared for a challenge and want to build something great.

Purpose of the role

Managing a team of several inbound assistants and ensuring all deliverables of SLAs are achieved.

Your responsibilities will include

• Ensuring customer order dates are met through rigorous management of our Merchant delivery times and order fulfilment.
• Ensuring customers are updated on late delivery timeously.
• Root cause analysis of customer service failings within the category to drive process improvement.
• Defining and managing clear standard operating proc...