Home / Jobs / Inbound Customer Service - Early Collections
M

Inbound Customer Service - Early Collections

MCAP

Waterloo, Ontario, Canada Full-time June 08, 2026
Apply Now

Vacancy Description

The Role

We’re looking for an energetic, self-driven Collections Specialist to resolve delinquent mortgage accounts and support homeowners through the collections process. You will manage early-stage arrears (1–30 days), negotiate repayment solutions, and help homeowners stay on track.

Key responsibilities include:

  • Resolve delinquent accounts (1–30 days) through collections and/or alternate arrangements
  • Work proactively with homeowners to prevent future arrears
  • Address homeowner inquiries related to:
  • Lapsed home insurance
  • Condominium and tax arrears
  • Shortfalls at payout
  • Handle inbound calls and emails to resolve mortgage arrears; occasionally initiate outbound calls on a case-by-case basis
  • Evaluate each account by reviewing loan particulars and payment history to determine the appropriate course of action for both MCAP-owned and sub-serviced mortgages
  • Negotiate appropriate repaym...

    • Ready to Apply?

    अभी आवेदन करें

    Submit your application for Inbound Customer Service - Early Collections at MCAP

    Apply for this Position

    Vacancy Details

    Location Waterloo, Ontario
    Country Canada
    Type Full-time
    Category Information and Record Clerks
    Posted June 08, 2026

    About MCAP

    M

    MCAP

    Waterloo, Canada

    Share This Vacancy