Inbound Customer Service Associate

- Salary: Up to $3000 +VB
- 5 days Office hour
- Location: Depot Road

Job Responsibilities:

• Receive queries and requests from phone calls and emails
• Communicate with customers through these channels professionally and within the required service level agreementsin a fast-paced environment
• Provide accurate, personalised and anticipatory service with complete resolution
• Take necessary action to provide first call resolution within the required response time
• Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure
• Work as a team to ensure that the contact centre service level is met
• Handle any other administrative functions as assigned by Team Leads / Manager
• To attend briefings/training conducted

Period:

• 1 years contract (renewable based on performance and headcount availab...