Inbound Customer Service Agent

Position Overview

We are looking for an enthusiastic and service‑driven Customer Support Agent to join our team. In this role, you’ll engage with customers nationwide, provide support, resolve technical issues, and promote products and services while delivering a best‑in‑class customer experience.

Key Responsibilities

• Handle inbound and outbound customer interactions in a courteous and professional manner
• Deliver first‑call resolution through problem solving and effective call handling
• Research systems and coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in company systems
• Follow all required scripts, policies, and procedures while ensuring customer satisfaction
• Utilize training and knowledge base resources to answer questions accurately
• Escalate unresolved or complex issues to the appropriate teams as necessary
• Pro...