Vacancy Description
- fully autonomously providing engineering assistance to the customers to ensure that all technical queries raised by the customers to troubleshoot and correctly operate their aircraft, to provide maintenance recommendations (reliability improvement, cost optimization), to better understand our aircraft design, etc within the defined time scale and with good quality. The job can include technical on-site assistance for complex troubleshooting when required and necessary.
- Analyse in-service events to identify potential impacts (including airworthiness, quality, etc.), launch appropriate corrective action and ensure proper follow-up with the relevant customer services organization.
- Identify and investigate emerging hot topics affecting the fleet and specific customers, and define with fleet managers and central teams the associated corrective actions (mitigation & terminating solutions).
- Manage customer communication at various hierarchic levels and in di...
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