In-Room Dining Team Leader

Our guests are always at home at Fairmont Hotels and their In Room Dining experience is no exception. As an IRD Team Leader you will be responsible for supervising daily in-room dining operations ensuring exceptional service standards efficiency and guest satisfaction. This role leads the order-taking and service team coordinates closely with the kitchen and ensures timely and accurate delivery of food and beverage orders to guest rooms.

Key Responsibilities

• Supervise and coordinate the daily operations of the in-room dining team.
• Ensure all guest calls are answered promptly and professionally according to brand standards.
• Monitor order accuracy preparation times and delivery standards.
• Conduct daily briefings and support training of team members.
• Ensure proper setup presentation and delivery of in-room dining orders.
• Handle guest feedback complaints and special requests efficiently and professionally.