Import / Export Customer Service

To provide an efficient customer service and management to new and existing customers, process all documentation requirements for export and import services, provide operational assistance to ensure seamless shipment flow as well as communicate effectively with customers

He/She is also responsible for managing overall service quality and customer relationship management resources, including manpower, internal assets and external vendors.

Resourceful and analytical, he/she is required to manage resources and obtain buy-in from internal and external stakeholders. He/She is also expected to lead teams and make business decisions independently.

• To attend to customer bookings for import/export cargo
• To process the booking confirmations / nominations with carriers and overseas offices
• To process import / export documentations (HBL, MBL, P...