Implementation Specialist (Xico)

Role Overview

Support the pre and post implementation process following all the implementation processes established.

Responsibilities

• Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts.
• Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
• Ability to document test scenarios of configuration to support QA.
• SME in a number of Solera products, particularly understanding the configuration and integration capabilities.
• Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.
• On occasion train the customer on the newly delivered configuration.
• Support in cross functional alignment with product and sales, to ensure alignment on roadmap.
• Provide support on cust...