Implementation Specialist

Success in this role requires strong communication and interpersonal skills, attention to detail, and a keen interest in understanding technical systems, operational processes, and procedures to support effective stakeholder engagement and service delivery.

RESPONSIBILITIES:

• Communicate resolutions, timelines, and expectations clearly and professionally to clients through strong written communication.
• Manage end-to-end projects for the onboarding of new products and services added to the API.
• Provide training on new products and services to Key Account Managers (KAMs) and Sales teams.
• Coordinate internal, closed-loop communication on partner-related issues to ensure alignment.
• Identify and recommend opportunities for automation, process improvement, and efficiency in onboarding and implementation workflows.
• Collaborate with Sales and Technical teams to drive and support operational process...