IKEA Batu Kawan : Part Time Customer Relations Officer (Cashier) (20 Hours per week)

Job Description

About the job

• Ensure a positive and joyful shopping experience for all IKEA visitors and customers.
• Make the department fast and efficient for customers, and cost‑effective for the IKEA store.
• Handle customers’ issues efficiently and with empathy.
• Actively work towards fulfilling the four tasks of the store.
• Ensure checkout is effectively equipped at all times, ready and available to help customers when needed.
• Have the knowledge, confidence, and desire to make customer payment easy.
• Know levels of authorisation to solve payment problems; recognise when to escalated issues to someone with higher authorisation and pass relevant information to them.
• Offer solutions to frequently asked questions to improve the future shopping experience for everyone.
• Use the till to accurately register products and customer payments according to given routines.
• En...