Identity & Access Support Specialist

PT. Guna Coalindo is seeking an IAM-focused IT Helpdesk professional to provide first‑level support for identity and access issues. You will manage user accounts, assist with login and authentication across multiple systems, and document resolutions for knowledge base improvements.

The role requires clear communication, the ability to explain technical concepts to non‑technical users, and adherence to SOPs and ITIL practices. Prior IAM and service desk experience is essential for success.