Icelandic Customer Service Representative in Barcelona

Role

As a Customer Support Advisor, you will be the bridge between international travelers and accommodation suppliers worldwide. You’ll identify needs, mediate requests, and ensure every journey is a smooth one. If you love helping people and have an affinity for the travel industry, this is the place for you.

Responsibilities

• Listen to and identify customer needs to provide the best solutions.
• Act as the link between travelers and suppliers to ensure top‑tier service.
• Clarify inquiries about services, payments, and technical steps via email and phone.
• Follow set processes to provide precise information every time.

Requirements

• Native-level Icelandic (C2) and excellent English (C1).
• Great interpersonal skills, both written and spoken.
• Comfortable with Office 365 and CRM databases.
• Positive, motivated, ready to handle tricky situations with a smile.