ICA IT Operations & Service Delivery Lead

NCS is seeking an experienced Service Delivery Manager to support ICA ATFM operations and serve as the primary focal point for operational support activities. You will monitor service performance, handle incidents and requests within SLAs, and coordinate with customer teams, partners and internal groups to ensure seamless daily operations.

Responsibilities include health checks, BAU activities, RCA tracking, and contributing to SOP/documentation updates, while driving service excellence and