Hybrid Tech Support Analyst | AI & RPA Focus

Cambridge University Press is looking for a Tech Support Analyst in Mexico City to resolve technical support issues for digital products. This position requires a B2 level of English and a strong customer support background.

The candidate will provide assistance to external customers and internal teams, diagnose problems, and work on multiple products. Key responsibilities include analyzing issues, communicating effectively with users, and contributing to overall technical support improvements.

Rewards include life assurance, medical insurance, and additional benefits tailored to employees' needs.