Hybrid Service Center Representative at Globalview

Provide crucial bilingual payroll support as a Hybrid Service Center Representative with Globalview. Utilize your SAP expertise to address employee inquiries effectively in a dual workspace.
In this role, you will be the primary contact for employees facing payroll challenges. Demonstrating strong analytical skills, you will manage several tasks while maintaining exemplary service according to established protocols. Your proficiency in both English and French will ensure clear communication with clients.
Key Responsibilities:
• Respond promptly to employee inquiries via calls and tickets
• Troubleshoot payroll issues using SAP software
• Track and monitor case updates diligently
• Provide follow-up on any unresolved matters
• Assist HR/Payroll Practitioners when required
Requirements:
• Minimum of one year of customer service experience
• Bilingual in English and French essential
• Availability for U.S./Canadian holidays
• Strong communication and pr...