Hybrid it service desk analyst — customer-focused support

Acora Limited in Cape Town is looking for a Service Desk Analyst to support a diverse array of technologies for over 5,000 end users. This role requires excellent customer service skills and effective communication with both technical and non-technical clients. Responsibilities include diagnosing IT problems, managing case records, and ensuring customer satisfaction. The position allows for a flexible schedule, balancing office and remote work in a fast-paced environment.
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