Hybrid IT Help Desk Analyst - 24/7 Support & Growth

Rush Street Interactive is seeking a Helpdesk Analyst to deliver first-level IT support for staff in a hybrid Bogotá role. You will handle end-user requests, resolve hardware and software issues, and document all incidents in the ticketing system.

The ideal candidate has IT/CS education, ITIL familiarity, strong English, and excellent communication skills to guide users and promote positive relationships.