Hybrid Customer Support Manager: Lead CX & Team Growth

Cambridge University Press is looking for a Customer Support Manager to lead a dedicated team in delivering outstanding customer experiences. This role involves implementing improvements, managing first-time leaders, and adapting to changes in a hybrid work environment.

The ideal candidate has significant management experience, excellent communication skills, and proficiency in IT, particularly MS Office. Benefits include 28 days annual leave, private medical insurance, and opportunities for professional growth.