Hybrid Customer Service Specialist (JP/EN)

• Handle and resolve complex escalated customer cases.
• Provide support through phone, email, and chat channels.
• Conduct root cause analysis and identify process improvements.
• Collaborate with stakeholders to enhance customer experience.
• Maintain quality standards and accurate documentation.

Business-level Japanese and English proficiency

Monday to Friday 9AM-6PM.

First 3 months: Work From Office.

After probation: WFH Monday & Friday; Office Tuesday, Wednesday & Thursday