Hybrid Client Manager at Maplesoft

Drive client success as a Hybrid Client Manager with Maplesoft Group in Mississauga, ON, ensuring high-quality benefits administration services and fostering strong relationships.
This new position requires a seasoned professional with over five years of experience in group benefits administration. You will oversee client account operations, ensuring service delivery aligns with standards and client expectations. Proficiency in managing client relationships and demonstrating leadership skills is essential for success.
Key Responsibilities:
• Serve as senior relationship manager for client accounts
• Oversee daily operations ensuring service excellence
• Manage and prioritize client tasks effectively
• Monitor team workload and allocate tasks efficiently
• Lead incident management and corrective actions
Requirements:
• 5+ years in group benefits administration
• Strong knowledge of benefits plans and billing
• Demonstrated client relationship management ...