HubSpot Support Specialist

Core Criteria

• HubSpot Certification (Sales, Marketing, or Service Hub)
• 2+ years of CRM or technical support experience
• Solid grasp of HubSpot workflows, automation, reporting, data management and custom fields
• Proven track record resolving technical issues through a ticketing system
• Experience building training materials and explaining technical concepts to non-technical users
• Exposure to B2B and/or B2C sales and marketing workflows is a plus
• Comfortable with video creation tools, or willing to learn
• Strong written and verbal communication, with the confidence to run live training sessions
• A methodical, root cause approach to problem solving
• High attention to detail and solid documentation habits

Core Responsibilities

• Manage support tickets and resolve HubSpot queries via helpdesk, Slack and email
• Troubleshoot workflow automation, form setup and repo...