Hub Agent Team Lead

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Main responsibilities

• Assist Hub Agency Manager to implement and coordinate HUB agreements with customers to ensure all appointments are handled without delay and monitor execution of port calls according to customer expectations. 
• Support the Hub Agency Manager in coaching, training and developing Hub employee.
• To ensure that all appointments are handled without delay and assigned to Operations. 
• To monitor the execution of the port call and work closely with Operations to ensure that we meet the customers’ expectations.
• For Hub Agreements, actively follow up the relevant agents for operational and DA requirements.
• Responsible for performance assessment, coaching, training and development of Ships Agency in Customer Services 
• Provide ships agency support and advice to customers, Hub team and S...