Duration: + Months
Shift Schedule: Mon to Fri am to pm
Responsibilities:
Primary focus is administrative and “help desk” support of SAP SuccessFactors modules for Recruitment, Onboarding, Talent/Performance Management, and Learning Administration, as well as other systems/services that supplement these processes. Working primarily through a ticket queuing system (ServiceNow), research and resolve requests for help or system maintenance. Via ticket system, email, phone, or video calls, troubleshoot and resolve reported issues; Examples of issues include (but are not limited to):
RECRUITING: Job Requisition and/or career site errors ONBOARDING: User password resets ONBOARDING: Onboarding unsuccessful, process questions ONBOARDING: I-/eVerify issues ONBOARDING: Accurate cancellation of onboarding processes, as needed TALENT: User/manager unable ...