Vacancy Description
The Role
- Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics, serving as primary point of contact
- Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
- Lead and/or participate in ad hoc projects pertaining to Human Resources and/or office-wide issues
- Identify explicit and implied client needs by asking probing questions, understanding requirements and driving change along with a detailed plan
People
- Oversee adherence to defined processes in GHRS
- Lead process efficiency, monitoring of workload and the implementation of improvement projects
- Identify potential for better team efficiencies and agree with the leader on their implementation
- Proactively provide immediate and specific constructive feedback and recognition evenly across own team
Operational Excel...
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