HR Customer Advisor

We have an outstanding Contract position for an HR Customer Advisor to join a leading Company located in the Charlotte, NC surrounding area.
**US Citizenship is required.**
Responsibilities
:
Case Management:
Respond to and resolve HR-related cases through ServiceNow, providing written responses to employee inquiries and issues
Ensure prompt and accurate resolution of cases, with a focus on answering the initial inquiry and providing the potential next steps that may follow their inquiry; employee satisfaction with the experience we provide is our primary goal
Live Employee Chat & Phone Inquiries:
Engage with employees through live chat or phone, providing timely and effective support and resolving issues in a professional and courteous manner
Process Improvement:
Identify opportunities for process improvement and contribute to the development of solutions that enhance the employee experience, reduce cycle times, and improve efficiency
Collaborate w...