HP Additive Manufacturing Customer Assurance Support Engineer

Job Summary HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio. We are seeking a highly motivated Customer Assurance Support Engineer to lead the resolution of the most complex, high‑impact product and quality escalations. The CA Support Engineer acts as the technical authority for escalations beyond frontline support capabilities, driving root‑cause identification, corrective actions, and prevention strategies while influencing upstream improvements across NPI, documentation, training and support models (shift‑left).

Responsibilities

Escalation Ownership & Resolution

Own L4 product and quality escalations end‑to‑end, from intake and triage through root cause, mitigation, corrective actions and formal closure.

Lead resolution of high‑severity, high‑complexity cases, including multi‑customer impact, systemic failures, quality deviations, safety or compliance risks.<...