Housing Complaints Officer

Your newpany

We’re looking for an experienced Housingplaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolvingplaints—you’ll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-endplaint management process.Please note – this is a temporary opportunity on a 3-month ongoing basis.

Your new role

You’ll be responsible for managing customerplaints from start to finish once they escalate beyond the informal stage, often handling sensitive andplex issues. Responsibilities include, but are not limited to:

Conducting thorough, effective, and timely investigations intoplaints of varyingplexity

Maintaining clear and consistentmunication with customers throughout theplaint process

Building strong relationships with a wide range of in...