Hotel Ticketing Services Associate (Vacation Planner)

JOB SUMMARY:
Destination Universal Vacation Planners are responsible for providing exemplary service by working independently in a high paced, guest facing, sales environment at Universal’s On-Site and Partner Hotels. Responsible for utilizing prescribed sales techniques to sell all Universal Orlando products which include: Annual Passes, Admission Tickets, Express Pass, Dining Plans, Special Event products and Lanyards. Vacation Planners must also be familiar with 3rd party area attractions and assist guests with sales for those products at their work location. In addition, this position will require familiarity with multiple ticketing systems and guest service systems to assist guests with any ticket or Vacation Package concerns they have.
MAJOR RESPONSIBILITIES:

+ Meet monthly sales goals including but not limited to: Total Ticket Revenue, Multi-Day and Park to Park share, Upgrade Revenue and Ancillary Product Sales.

+ Process transactions within multiple sy...