Hotel Booking Support Specialist - Non-Voice (Email/Chat)

Industry: Hospitality and Travel, focused on providing exceptional hotel booking support, with a strong commitment to customer satisfaction. Our client, a leading outsourcing solutions provider, is seeking dedicated professionals to join their team in the Philippines to handle customer service for hotel booking accounts.

Role & Responsibilities

• Assist customers with hotel booking inquiries, modifications, and cancellations via email and chat channels.
• Ensure accurate and timely processing of booking requests to guarantee customer satisfaction.
• Resolve customer issues efficiently while providing a positive experience.
• Adhere to company policies and quality standards in all customer interactions.
• Collaborate with team members to improve service delivery and share best practices.

Skills & Qualifications

• Previous experience in non‑voice customer service, preferably in hotel or travel indus...