Home Lending - Closing Specialist IV

Join a fast-paced team that keeps the closing process moving when questions and issues arise. You will be the trusted voice that helps customers, internal teams, and external partners get to clear, compliant outcomes. Each day brings new scenarios that require judgment, accuracy, and excellent communication. If you enjoy problem-solving and making a direct impact on customer experience, this role is for you.
Job summary
As a Closing Hotline Specialist in Home Lending, you help customers and partners resolve closing-related questions and clear issues tied to title documentation and fee accuracy. You'll partner closely with operations teams and third-party vendors to confirm documents, validate data, and keep transactions on track. You'll thrive here if you enjoy a high-phone-volume environment, take pride in precision, and communicate clearly while balancing multiple priorities. Together, we deliver a closing experience that is accurate, timely, and aligned to our standards and co...