The role:
Leading, managing and developing the Hire Desk teamDelivering regular coaching, performance reviews and development plansMonitoring team performance and service levels against agreed KPIs and SLAsProducing weekly and monthly performance reportsManaging quotations and pricing to ensure profitability targets are achievedAnalysing lost business opportunities and implementing improvementsDriving customer satisfaction and service improvement initiativesManaging customer feedback and implementing customer journey enhancementsWorking closely with transport, service and operations teams to ensure excellent service deliveryIdentifying and implementing process improvements across the departmentEnsuring compliance with company procedures, policies and governance requirements The successful candidate:
Previous experienc...