Hilton Host - Guest Relations

Job Description

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be the primary point of contact for guests during their stay, ensuring that they receive personalized attention and support. Your role will be key in building relationships with guests, enhancing their stay, and ensuring guest loyalty.

Responsibilities

• Guest Interaction & Relationship Building: Welcome guests and serve as their main point of contact throughout their stay. Handle inquiries, special requests, and provide personalized service. Contribute to the storytelling of the property
• Service Excellence: Proactively check in with guests to ensure satisfaction. Arrange dining, transport, and room preferences to enhance the guest experience. Maintain a welcoming, polished environment in the lobby. Represent the Hilton brand with elegance, warmth and professionalism, embodying the ...