Helpdesk Specialist

Salary: £35,000 - 38,000 per year

Requirements

• Previous experience in an IT help desk, service desk, or desktop support role, covering both first-line and second-line support.
• Strong troubleshooting ability across Windows 10/11 laptops and desktops, standard business applications, printers, and peripherals.
• Working knowledge of Microsoft 365 or equivalent productivity platforms, including email, calendars, collaboration tools, file storage, and user support.
• Experience supporting user accounts, groups, permissions, password resets, and MFA using directory or identity management tools.
• Understanding of networking fundamentals, including LAN, Wi‑Fi, DNS, DHCP, VPN, and basic connectivity troubleshooting.
• Experience using ticketing systems and working to service levels, priorities, and clear communication updates.
• Ability to build and deploy end‑user devices using imaging, endpoint management...