Helpdesk Operator/Scheduler

Helpdesk Operator/Scheduler

We are looking for a motivated and customer-focused Helpdesk Operator/Scheduler to join our team for 3 months fixed term contract with possible extension.

Working Hours

• 4 on 4 off Days
• 12‑hour shifts
• 42 hours per week

This is an office‑based role, with overtime opportunities available working from home.

About The Role

We are seeking a friendly, professional, and passionate individual with strong customer service experience to support our busy helpdesk operation. The successful candidate will manage incoming phone calls and email requests, support employees, and accurately log information onto our company systems.

As the first point of contact for the Mitie team, you will play a key role in ensuring all requests are handled efficiently and professionally, delivering excellent customer service at all times.

Key Responsibilities

• Answer a...