Helpdesk and Analytics Supervisor

Position Description

This role is responsible for efficient management and coordination of multiple workplace support functions including call management, transportation services, van operations, food services support, billing validation, merchandise distribution, and ticketing system oversight. The role ensures operational efficiency, vendor performance optimization, data‑driven service improvements, and compliance with internal controls and service level agreements.

Key Responsibilities

• Call Management
  • Oversee daily inbound call operations, ensuring professional handling and timely resolution of requests and concerns.
  • Monitor and analyze call volume trends to optimize staffing requirements and response efficiency.
  • Identify recurring issues and recommend process improvements to enhance service quality.
• Transportation Coordination
  • Manage end‑to‑end transportation requests, from ticke...